Returns & Exchanges
At Cudy, we stand behind the quality of our networking and electronic products with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we are committed to making the exchange or refund process as smooth as possible.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original manufacturer packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing